Frequently Asked Questions
We offer free shipping on all orders in the U.S. excluding Hawaii and Alaska. We do not ship outside the U.S. Orders typically ship within 48 hours. We will send a tracking number after the order is placed.
What are the payment options?
We accept all major credit cards and Paypal.
What is your return policy?
We stand behind our products. If you are not satisfied with your purchase you can return for 100% refund or exchange within 30 days after receipt. If items are damaged or missing we will pay the return shipping costs.
Do you offer discounts?
We have sale items at different times throughout the year. Subscribe to our email list to find out when items go on sale. We send emails infrequently and never send "spam".
How long do the contents of the kits last?
The food rations and water are recommended to be used in 5 years. Hand warmers and water purification powder should be replaced after about 3 years, they are not unusable but may be less effective.
Are the backpacks waterproof?
The backpacks are water resistant but not waterproof. However, some backpacks have a waterproof cover rolled up in a pocket. In rain, you pull out the waterproof cover and fit tightly over the backpack; effectively protecting the pack from heavy rain. Not meant to be submerged in water.
Is there any extra space in the backpack kits with all the items packed?
There is some extra space inside and pockets to personalize your kit. Space enough for cash, medications, glasses/contacts, socks, and undergarments.